Listening to and understanding our
environment
Edenred constantly monitors its ecosystem to identify major challenges and regulatory developments likely to influence its business or its impact on the environment. This approach enables the Group to minimize risks and, when necessary, respond effectively to each situation.
Our priority issues in the new European standards
In 2024, Edenred finalized its double materiality assessment. Capitalizing on the analyses and interviews carried out in 2022, the issues were prioritized and then updated following the publication of the 12 new European Sustainability Reporting Standards (ESRS).
The priority issues remain the following:
- Governance: IT security and personal data protection, business ethics;
- Human resources: talent management, promoting diversity and skills development;
- Environment: combating climate change, decarbonizing the supply chain, developing eco-designed solutions, promoting sustainable mobility and healthy, sustainable food;
- Economic impact: customer satisfaction, innovation, accessibility and impact of solutions.
These issues are the subject of internal action plans, confirming the priorities of the "Ideal" CSR policy.
In 2024, the update of this analysis was shared with the Compensation, Appointments and CSR Committee, as well as with the Audit and Risk Committee. It served as the basis for our first sustainability report.
Carefully assessed financial and non-financial risks
Over and above the challenges of sustainability, the Audit and Risks Committee has, as it does every year, reviewed the mapping of risks likely to impact Edenred's overall business or reputation, in order to adapt the associated action plans. The probability of occurrence of risks linked to changes in legislative provisions was raised, but change was noted in their impact levels; the table of risk factors therefore remains stable. An update of this mapping is scheduled for 2025.
|
Risk category |
Examples |
|---|---|
|
Financial risks |
Currency fluctuations, client default |
|
Legal risks |
Change in local laws and regulations adversely affecting Edenred’s solutions |
|
Information system and cybercrime risks |
Cyberattacks, information system resilience and personal data protection |
|
Strategy and competitive environment risks |
Competitive pressure and acquisition strategy |
|
Operational risks |
Business continuity and voucher fraud |
|
Climate risks |
Impact of carbon taxes on work-related mobility |
Three non-financial risks were identified as a result of this analysis. Action plans have been deployed accordingly.
|
Risks |
Examples of action plans |
|---|---|
|
Risks relating to competition law, corruption and money laundering |
Edenred is constantly updating its measures to combat discrimination and provide training for all its employees. |
|
Risks relating to the protection of personal data and the security of information systems and cybersecurity |
In particular, Edenred promotes proactive programs and policies in this area, and deploys ad hoc tools (notably public and private clouds). |
|
Climate change transition risks |
Edenred is responding in particular through its Beyond Fuel strategy (encouraging the development of electromobility) and by developing solutions that are more respectful of the environment. |
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Access documentTo find out more about the challenges, see Chapter 2 (Sustainability Report) of the Universal Registration Document 2024.
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For more information on risks, see chapter 5 of the 2024 Universal Registration Document.
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