Après la crise sanitaire, un nouveau monde de possibles

New possibilities
in a post-pandemic world

Changes to private and professional behaviors are accelerating. The world of tomorrow is resolutely mobile, digital and responsible, opening up new growth and innovation opportunities for Edenred.

Digitalization, driving the economic recovery

Mobile, digital and contactless world

Digital transformation was essential in allowing companies to continue operating during lockdowns. It has become a powerful growth driver too. It serves new behaviors among users, who now prefer contactless mobile technology, and helps companies progress at all levels, by enabling process automation and increasingly personalized customer relationships.


 

Key figures

Digital transformation was essential in allowing companies to continue operating during lockdowns. It has become a powerful growth driver too. It serves new behaviors among users, who now prefer contactless mobile technology, and helps companies progress at all levels, by enabling process automation and increasingly personalized customer relationships.

  • 5.3 billion mobile users worldwide, versus 5 billion in 2020

  • Almost 45% of consumers use e-wallets frequently, up from 23% in 2020

  • 65% of global GDP will be generated by digital activities by the end of 2022

Opportunities for Edenred

Natively digital, our solutions help to simplify and streamline transactions for clients, partners and users. In 2021, 43 smartphone payment programs were rolled out in 22 countries for Edenred solutions.

Hybrid work, rewriting the rules

Shifting working trends

Although working methods were already changing before Covid-19, the process has noticeably gathered steam since 2020, when working from home became the norm. Today, a hybrid model gradually seems to be emerging, combining remote and on-site working. Globally, the number of employees working remotely at least some of the time jumped by 159% between 2009 and 2021. The phenomenon is greatest among service-sector employees and in developed economies, but it has knock-on effects on adjacent activities such as public transportation, retail and foodservice.

Key figures

  • 47% of employees in Australia, France and the United Kingdom worked from home during lockdown. In Japan, where no nation-wide lockdown was introduced, the proportion of employees working from home still increased from 10% to 28% in 2020

  • 79% of large companies in France now offer employees remote working arrangements

  • 31% of employees worldwide are expected to work in a hybrid model by 2022

Opportunities for Edenred

At Edenred, our goal is to make life easier for people at work while improving the efficiency of organizations. Our digital lunch break solutions play an essential role in making this happen for millions of users around the world. Thanks to Edenred’s vast network of affiliated merchants and partnerships with over 200 delivery platforms, users can enjoy the lunch of their choice, when they want and where they want (dine-in, delivery or take-out). This flexibility is particularly well suited to work models that alternate between remote and on-site work.

Eco-citizenship, posing new challenges

Seeking responsible behaviors

The health crisis has led many people to question their real needs and consumption habits. They now want to know the social and environmental impacts of their lifestyles. This burgeoning eco-citizenship places an emphasis on more responsible behavior, where less is increasingly more.

Businesses too have become more environmental aware. This has led them to rethink their product design, production and distribution processes so that they can reduce their resource consumption and carbon footprint and thereby limit their environmental impact.

Key figures

  • Nearly 90% of French, Spanish, Portuguese and Hungarian consumers want brands to commit to sustainability or to help them consume better

  • 58% of organizations with proactive CSR policies have grown by 10% or more in the last three years

  • More than one in five French companies (21%) apply an eco-design approach to their product portfolio

Opportunities for Edenred

 

Through innovative solutions and partnerships, Edenred encourages more environmentally friendly consumption habits:

  • By facilitating access to responsible products and services: in Belgium, Ticket EcoCheque allows businesses to grant employees up to €250 each year to buy eco-friendly products and services.

  • By supporting sustainable mobility: using our solutions, companies can encourage their employees to opt for greener modes of transportation for their daily commute.

  • By fighting food waste: the digital meal benefits solutions means users can order only what they need and pay the exact amount.

  • By reducing our own environmental footprint, limiting our use of paper, recycling our plastic cards or eco-designing them from the start (already in place in 11 countries).

Digital payments, setting the new standard

Dematerialized payment: a new standard

From day one of the health crisis, a portion of local trade switched online while the largest e-commerce sites watched their sales soar.

In the B2B market, the fast shift to digital payments has continued apace, allowing organizations to optimize their transactions and cash management. This widespread use of digital payments requires reliable, secure and long-term solutions.

Key figures

  • 200 billion non-cash B2B transactions worldwide by 2025, versus 121.5 billion in 2020

  • 85% of central banks are conducting research and tests on digital currencies

Opportunities for Edenred

All of the Group’s new solutions in 2021 were fully digital. Our cloud-based accounts payable platform harnesses payment automation technology to provides US businesses with greater transparency and efficiency. By constantly evolving our digital payment services, such as through our dynamic open innovation ecosystem, we have now positioned ourselves as a leader in fintech.