The seventh Client Service awards organized by Viséo Conseil* saw Edenred France win first prize in the "Prepaid services for businesses" category.
Since 2007, French companies have been asked to judge the quality of their client service in this independent event, and to compare their performance with other companies in the same sector
This prize is awarded to the companies offering the best quality of client service.
All aspects of Edenred France's client service came under scrutiny in 210 ‘mystery customer’ tests and were assessed according to more than 3,000 criteria, taken mainly from the official French client services standard.
The tests were conducted via a range of channels (telephone, e-mail, forms and navigation on the website) and focused on interpersonal skills, availability, accessibility of the service, the quality of the response, the quality of the personnel and usability of the web site.
Efforts well rewarded
With 500,000 interactions with clients per year, Edenred France has spared no efforts to continuously improve its quality of service and client satisfaction. This prize rewards the efforts made by staffers at the Client Relations Center, who work hard, day after day, to deliver the right answer to their clients' questions, as well as a quality telephone service, listening and counseling.
"The quality of relations is built on the mindset that our people in the Client Service Center adopt when they are dealing with our 100,000 customers", claimed Laurent Delmas, Managing Director of Edenred France.
An encouraging experience for the subsidiary, highly qualified to offer an effective response to demands from its corporate clients and beneficiaries of its new Ticket Restaurant Card ®, available on the market from 2 April 2014.
On the strength of the trust that its customers have in the company, Edenred France is increasing the headcount of its Client Relations Center and is striving to achieve excellence on all channels, from reception on the telephone to the ease of use of its web sites and mobile applications.
*Prepaid services to business category - Inference Operations - Viséo Conseil survey, conducted between May and July 2013 in the form of mystery customers and an average of 210 contacts by telephone, e-mail and on the web site.