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Progress: create value responsibly

Edenred is committed to creating value by developing its activities and partnerships in an ethical manner throughout its value chain. The company aims to meet the expectations of its stakeholders and involve them in its shift-to-digital, while ensuring IT security and data protection.

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Ethical development of activities and partnerships  Ethics

Edenred's charter of ethics outlines the standards of behavior expected within the company. It applies to all Group employees and suppliers.

Several topics are addressed, including the protection of company assets, IT security, protection of personal data, respect for competition but also human rights.

By end-2019, a total of 96% of employees had approved the charter and the majority of subsidiaries had introduced a clause requiring work contracts to comply with the charter.



Ensuring IT security and data protection IT security & data protection

As an employer and service provider, Edenred is subject to personal data protection rules that protect the identity, privacy and freedoms of individuals. Edenred has therefore put in place an organizational structure, tools, and a series of processes to provide training, support and expertise to operating units. This policy is widely disseminated within the Group, and is based, in particular, on the principle of respect for privacy. The priority issues it deals with are IT security as well as the protection of personal data.

Group-level management advises and assists General Management in defining Edenred's IT security policy. It identifies, organizes, coordinates and leads security programs, prevention programs and corrective measures in all of the Group’s host countries.

Involving the group's stakeholders in Edenred's digital transformation Digital transformation

Edenred seeks to promote financial, technological and social inclusion to the greatest number of people through its services and solutions. Hence, the Group utilizes its digital transformation as a tool to meet its stakeholders’ needs.

Edenred France developed a platform dedicated to making customer service available to deaf and hard-of-hearing individuals. Its implementation was supplemented by training with the Group's account managers.

The Group also creates digital solutions that improve the daily lives of low-paid workers. In the UAE, more than 1.6 million low-paid employees receive their monthly balance on a C3 payroll card.

When connected to the C3 mobile application, it offers financial services that were not previously available to workers without bank accounts (real-time balances, records of transactions, mobile recharges…) which provides them security and flexibility in the utilization of their salary.

Edenred's goal is still to offer the best level of service to its clients and users. For example, Edenred Spain was named Customer Service of the Year 2020.

Edenred also carries out local satisfaction surveys as a means to evaluate the quality of the services it offers to its stakeholders.

Finally, the Group supports its subsidiaries in quality management. To date, 14 subsidiaries hold certifications such as ISO 9001.

Long-term Group’s commitments
  2022 2030
ETHICS - % acknowledgment employees to charter of ethics 100% WMEC*
DATA PROTECTION - % subsidiaries under common standard of compliance & % employees sensitized on personal data issues 100%
Group subsidiaries
Corporate rules
& certifications
QUALITY - % of subsidiaries quality management certified** 50% 85%


* WMEC = World's Most Ethical Companies.
** Quality management certification such as ISO 9001.


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Our social commitments

People: improve quality of life

Planet: preserve the environment

Information •


2020 Integrated Report