Challenges and risks

Mastering the challenges and
risks of our environment

Edenred remains vigilant in the face of the challenges and risks associated with its activities, relying on a solid methodology to minimize its exposure to risk and develop appropriate responses to all situations.

Confirmed priority issues

In 2023, Edenred updated its double materiality assessment following the publication of the 12 new European Sustainability Reporting Standards (ESRS). Capitalizing on the assessments and interviews carried out in 2022, the issues have been ranked according to the extent of their double materiality, in terms of impact and financial materiality.

Edenred double materiality matrix

The priority issues remain the following:

  • Governance: IT security and personal data protection, and business ethics;
  • Human resources: talent management, promotion of diversity and team skills development;
  • Environmental: the fight against climate change, supply chain decarbonization, development of eco-designed solutions, and promotion of sustainable mobility as well as healthy and sustainable food;
  • Economic impact: customer satisfaction, innovation, accessibility and impact of solutions.

These issues are subject to internal action plans, confirming the priority actions of the three pillars of the CSR policy, known as “Ideal”, namely: People, Planet and Progress.

In 2023, the results of this assessment were communicated to the Compensation, Appointments and CSR Committee. They will serve as a basis for the assessment in the next sustainability report, scheduled for 2025.

Carefully assessed financial and non-financial risks

The risk mapping for risks that are likely to impact Edenred's overall business or reputation, updated in 2021 by the Risk Department, is reviewed annually by the Audit and Risks Committee, in order to adapt the associated action plans. As the 2023 review did not identify any changes in their impact or probability levels, the table of risk factors remains unchanged.

Risk category


Financial risks

Currency fluctuations, client default

Legal risks

Change in local laws and regulations adversely affecting Edenred’s solutions

Information system and cybercrime risks

Cyberattacks, information system resilience and personal data protection

Strategy and competitive environment risks

Competitive pressure and acquisition strategy

Operational risks

Business continuity and voucher fraud

Climate risks

Impact of carbon taxes on work-related mobility


Three non-financial risks were identified through this assessment. Action plans were rolled out to address these issues.


Examples of action plans

Risks related to competition law, corruption and money laundering

Edenred updates its anti-corruption, anti-money laundering and training systems for all employees.

Risks associated with personal data protection, IT security and cybersecurity

Edenred implements relevant proactive programs and policies as well as ad hoc tools (in particular public and private clouds).

Transition risks related to climate change

Edenred responds to these risks through its Beyond Fuel strategy and by developing more environmentally friendly solutions.