2020 Integrated Report
The everyday companion for people at work
The third edition of its Integrated Report, which coincides with the launch of the Next Frontier (2019-2022) strategic plan, aims to showcase Edenred’s model for creating sustainable value shared with all of its stakeholders.
Download the Integrated Report (PDF, 8 MB)
Our ambition — founded on our virtuous ‘Tech for Good ’ business model — is to be the everyday companion for people at work.
Bertrand Dumazy,
Chairman and CEO of Edenred
Positioned at the center of an ecosystem driven by major economic, social and environmental trends, Edenred is a leading services and payments platform and the everyday companion for people at work in 46 countries. Edenred firmly believes that growth only has meaning if it is shared. That is why the Group also strives to be a responsible digital leader, committed to helping employees, companies, merchants, public authorities and local communities to foster development and protect the environment over the long term, sustainably.
Key figures for 2019
€31 billion
in business volume
2.5 billion
transactions
25 million
mobile payments
50 million
employee users
>850,000
corporate clients
2 million
partner merchants
A fast-growing international company
A digital leader with a global footprint, Edenred has established itself in 46 countries as a pioneer in employee benefits and services, a major player in fleet and mobility solutions, and an innovative fintech specialized in corporate payment services. In 2019, the Group's operational revenue was split in the following manner.
Connecting a fast-changing world
Shifts in global economic power / Helping the move to a more formalized economy
Formalizing the economy continues to be a key challenge in many countries. Millions of vulnerable employees are still excluded from the digital financial services and social safety nets already in place. For governments, the informal economy represents a source of job insecurity for a portion of the population and a significant loss of income in several areas.
Digitalization / Supporting changes in the way people live and interact
From big data and geolocation to the Internet of Things, technology is constantly evolving, leading to growing demand from users for more personalized solutions adapted specifically to their needs. This digital disruption is radically changing the way we consume, work and interact, enhancing our daily lives and transforming the global economy with innovative new services in the process.
Urbanization / Promoting balanced lives in sustainable cities
Cities are growing and society is changing rapidly. Urbanization is driving a global transformation in our relation to distance, time, work and other people. Bigger cities also mean more mobility needs and new ways of getting around – key challenges that require a thorough review of existing transportation systems. This, along with many other social and environmental considerations, is forcing us to rethink cities as places of opportunity, well-being, culture and sharing.
Environmental and health protection / Encouraging healthy eating habits to drive responsible development
Global awareness of the climate emergency has led society to question the industrialization of farming and food production. Urban consumers are ready for change. During their lunch breaks, they now seek out local, organic foods deemed better for their health and for the environment. And they’re adapting their eating habits as part of efforts to prevent food waste and the destruction of natural resources.
- Eat
- Move
- Care
- Pay
Serving up innovative lunch options
With its digital payment solutions dedicated to food and meals, Edenred improves companies’ attractiveness, while encouraging better and healthier eating habits among employees. The Group also helps restaurant owners and merchants to create a local community of loyal customers.
Examples of solutions
Driving the future of fleet and mobility programs
From commuting and business travel to long-distance goods transportation, Edenred offers practical, real-world solutions that enable employees to move around easily, safely, cost-effectively and responsibly.
Examples of solutions
Fostering professional and personal fulfillment
Well-being and incentive solutions enhance quality of life for employees and their families. From leisure, vacation and cultural activities to healthcare services and household goods, Edenred’s fully digital platforms offer users easy, secure and personalized access to a wide range of products and services at preferential prices.
Examples of solutions
Providing simple, secure payment solutions
Edenred’s Corporate Payment Services leverage a variety of particularly innovative digital payment technologies to help simplify and streamline financial transactions and flows in the world of work. This ultimately saves time, reduces costs and enhances reliability, transparency and security.
Examples of solutions
The challenging context we’re facing in 2020 shows, more than ever, how committed our teams are to taking care of everyone, including those who are most vulnerable.
Bertrand Dumazy,
Chairman and CEO of Edenred
Edenred’s sustainable and profitable business model
Edenred is the everyday companion for people at work, connecting an ecosystem of stakeholders worldwide with solutions to make interactions smoother, securer and more efficient.
Committed corporate governance teams
Edenred’s governing bodies are shaped by the strategy set out in the Next Frontier (2019-2022) plan. Their decisions, made in line with the Group’s commitments, are designed to create the conditions necessary to achieve the strategic plan’s objectives.
A responsible approach
With its Next Frontier strategic plan, Edenred has initiated a new phase of sustainable and profitable growth for all of its stakeholders. The new plan has also enabled the Group to reaffirm its corporate social responsibility (CSR) commitments, which are formalized in its “Ideal” program.
Discover the Materiality MatrixA structured approach for a firm commitment
Measured via specific indicators, the three focus areas of “Ideal” address 12 of the UN’s 17 Sustainable Development Goals.
Improve quality of life
Edenred is committed to improving quality of life for all of its stakeholders, including the 50 million employee users of its solutions and its 10,000 staff members. This commitment is underpinned by three key objectives: be an employer of choice, promote well-being and contribute to local development.
Preserve the environment
Edenred helps to protect the environment by reducing its carbon footprint, its consumption of resources and its production of waste. The Group also designs eco-services to improve mobility and combat food waste and backs up its commitments by managing the impact of its solutions throughout their lifetime.
Create value responsibly
Edenred develops its activities throughout the value chain in an ethical manner, while ensuring IT security and data protection for all of its stakeholders and involving them in the digital transformation.
A responsible employer with responsible employees
Edenred is committed to giving all of its employees equal opportunities to develop their skills and fulfill their potential at every stage of their career.
Edenred, driving sustainable mobility
In addition to offering Fleet & Mobility Solutions that enable clients to manage their consumption of traditional fuels more effectively and responsibly, Edenred contributes actively to the development of cleaner transportation alternatives.
A virtuous digital transformation
To meet the needs of its stakeholders, Edenred is capitalizing on its own digital transformation to offer an exemplary level of service, synonymous with financial, technical and social inclusion.
A vibrant employer brand
“Vibe with us” is the Group’s new employer brand tagline, unveiled globally in March 2020. Edenred’s 10,000 employees vibe every day to the rhythm of the Group’s values – passion for customers, respect, imagination, simplicity and entrepreneurial spirit.
Edenred, 10 years of transformation
Edenred is celebrating its tenth anniversary this year. A decisive decade, the past ten years have seen Edenred become a global technology leader, delivering innovative digital solutions for the world of work.
Financial and non-financial performance
Find all of the Group’s main financial and personnel indicators as well as the presentation of the 2019 annual results in video by Bertrand Dumazy, Chairman and CEO of Edenred.
Integrated Report 
