As a responsible company, Edenred was aware of the social challenges and operational/cyclical risks associated with its operations long before the health crisis struck. The Group carries out a detailed review and analysis of its environment in order to be able to seize opportunities whenever they arise and avoid potential pitfalls.
In 2017, Edenred conducted a materiality assessment to identify and prioritize the main social, economic and environmental challenges over which the Group may have responsibility.
The assessment identified seven priority challenges of major importance to Edenred and its stakeholders, which served as the basis for defining the broad contours of the Group’s CSR policy and laying the groundwork for subsequent strategic plans.
Edenred's materiality matrix
Under the supervision of the Audit and Risks Committee, the Group regularly identifies and analyzes some 200 risks that could potentially have a negative effect on its operations or reputation. Meticulously mapped out based on their financial impact and the probability of their occurring, they are divided into five broad categories :
The CSR Department conducts a supplemental review of non-financial risks based on international standards and external benchmarks. The impact of the non-financial risks is assessed using the Group’s risk mapping methodology, taking into account the views of stakeholders. Priority risks are those that relate directly to the priority challenges defined in the materiality assessment.
Responsible payment digitalization and client satisfaction (with risks related to stakeholder expectations)
The Group addresses these risks with specific actions plans and monitoring procedures. In 2020, these plans were adapted to local circumstances arising from the Covid-19 epidemic :
To find out more, read chapter 4 of the Universal Registration Document
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