Mastering the challenges and
risks of our environment
Edenred remains vigilant in the face of the challenges and risks associated with its activities, relying on a solid methodology to minimize its exposure to risk and develop appropriate responses to all situations.
Confirmed priority issues
In 2023, Edenred updated its double materiality assessment following the publication of the 12 new European Sustainability Reporting Standards (ESRS). Capitalizing on the assessments and interviews carried out in 2022, the issues have been ranked according to the extent of their double materiality, in terms of impact and financial materiality.
The priority issues remain the following:
- Governance: IT security and personal data protection, and business ethics;
- Human resources: talent management, promotion of diversity and team skills development;
- Environmental: the fight against climate change, supply chain decarbonization, development of eco-designed solutions, and promotion of sustainable mobility as well as healthy and sustainable food;
- Economic impact: customer satisfaction, innovation, accessibility and impact of solutions.
These issues are subject to internal action plans, confirming the priority actions of the three pillars of the CSR policy, known as “Ideal”, namely: People, Planet and Progress.
In 2023, the results of this assessment were communicated to the Compensation, Appointments and CSR Committee. They will serve as a basis for the assessment in the next sustainability report, scheduled for 2025.
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Access the documentFor more information on these challenges and issues, see the 2023 Universal Registration Document (Chapter 5)
Access the document
Carefully assessed financial and non-financial risks
The risk mapping for risks that are likely to impact Edenred's overall business or reputation, updated in 2021 by the Risk Department, is reviewed annually by the Audit and Risks Committee, in order to adapt the associated action plans. As the 2023 review did not identify any changes in their impact or probability levels, the table of risk factors remains unchanged.
|
Risk category |
Examples |
|---|---|
|
Financial risks |
Currency fluctuations, client default |
|
Legal risks |
Change in local laws and regulations adversely affecting Edenred’s solutions |
|
Information system and cybercrime risks |
Cyberattacks, information system resilience and personal data protection |
|
Strategy and competitive environment risks |
Competitive pressure and acquisition strategy |
|
Operational risks |
Business continuity and voucher fraud |
|
Climate risks |
Impact of carbon taxes on work-related mobility |
Three non-financial risks were identified through this assessment. Action plans were rolled out to address these issues.
|
Risks |
Examples of action plans |
|---|---|
|
Risks related to competition law, corruption and money laundering |
Edenred updates its anti-corruption, anti-money laundering and training systems for all employees. |
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Risks associated with personal data protection, IT security and cybersecurity |
Edenred implements relevant proactive programs and policies as well as ad hoc tools (in particular public and private clouds). |
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Transition risks related to climate change |
Edenred responds to these risks through its Beyond Fuel strategy and by developing more environmentally friendly solutions. |
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Access the documentFor more information on risks, see the 2023 Universal Registration Document (Chapter 4)
Access the document
